The HP brand has released series of All-in-One products and devices with massive features and individual credibility. They have excellent performance that provides a comfortable and convenient experience to the users. It has numerous features dealing with every aspect of a printer. One of the best models in the All-in-One series is the HP Photosmart 5520.
Despite being the most effective and influential brand, HP Photosmart faces a few technical errors occasionally. Most of the users generally complain about the HP 5520 printer offline problem, the hampers their work unannounced, leading to various delays. It is a common problem and hence has common reasons too. It can be dealt with multiple easy methods to allow the printer’s original functioning and an excellent experience to users.
One must not forget that a problem like HP Photosmart 5520 is offline could occur in any printer, and hence the credibility of the HP brand cannot be questioned for such minor issues. The HP accompanies its users with the best customer service worldwide, making their HP journey a fantastic experience.
What is causing my HP 5520 printer offline problem?
The most common and sorted reasons behind HP Photosmart 5520 offline problem are listed below. One must deal with the same before moving on with these solutions to be more precise and specific.
- You might not have a stable internet connection.
- The network connection with the printer might not be strong or faultless.
- The status of the HP Photosmart printer might be set to offline mode with the device manually.
- Some other printers might be set to default with the device.
- The printer paper might be jammed in the tray, causing a printing error.
Solving the HP 5520 printer offline problem without expert assistance
The problems and reasons listed above for the ‘HP photo Smart 5520 is offline’ error can be quickly resolved with a few basic solutions. The ones that all the users can carry out without any expert knowledge of technology are explained below with each step.
1. See if the printer is set to work offline
- Switch on the HP printer and connect it with the device with which you will give print commands.
- Move to the Control Panel of your device after the connection and open the device and printers window.
- Click on the option that is named by your HP photo Smart printer and open the printer menu at the top left corner of the screen.
- Look for the use printer offline option and ensure that it is unchecked.
- Now, if you had earlier set your printer to the offline mode, it would start working back online, and you can easily process your print commands.
2. Get rid of all the existing print commands
Go to the devices and printers section of the Control Panel in your connected device.
- Click on your HP Photosmart printer name to be specific with the method.
- Go to the printer menu and select ‘See what’s printing’.
- Your device screen displays the list of all the existing print commands that might be unfulfilled, as mentioned in the status beside.
- Cancel every command either individually or altogether according to your own convenience to give your printer a fresh start.
3. Basic network settings
- It is necessary to check all the connections that are also related to the network provider or router.
- There shouldn’t be any loose ends if the connection is wireless.
- You must correctly enter the WPS pin during the wireless setup.
- If your HP printer still faces the HP 5520 printer offline problem, you should try disconnecting it with all the devices and routers.
- Now give your printer a restart and connected back with the router.
- Remember that the WPS pin is only valid for the initial 10 seconds, and you would require to generate a new one even a second later.
4. Updated printer software and drivers
- Ensure that you have installed all the updated versions of the software and printer drivers necessary for the effective functioning of the same.
- On an off chance, if any of these are outdated or corrupted, you must immediately install the new ones, which will successfully solve your HP Photosmart 5520 offline problem.
You can easily download and install the printer drivers and software either from the CD that comes along with your printer or from the HP official website accordingly.
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