Every person you meet has a pain at heart, we all have areas of our life where we need all the encouragement irrespective of how strong we are. For some they hide their pain behind a smile some behind a shy reserve some dumb themselves with drugs. Our role as leaders is to give that pat on the back to those who we sense need it. Those who are strong will do all to hide their pain and bear it with a stoical grace hence you have to use the third eye of psychology to scan properly and have the wisdom to know how to give the pat so you do not end up offending the recipient of your goodwill.
A good advice, a compliment, a word of encouragement, a sincere praise will go a long way in brightening someone’s day.